Rückgabepolitik

Last updated: July 25, 2025

Thank you for shopping with us. Your satisfaction is our top priority. If you have any concerns regarding your order, please contact us directly at support@glam-gadgets.de.com,  stating your order number (e.g., 073SHOP-1218 ) and your order email address , so we can resolve the issue. Please read our full policy below carefully.

General guideline

Please note that all sales are final . We do not offer returns or exchanges, with the sole exception of items that have a proven quality problem or if the wrong product was sent.

Damage and quality problems

We stand behind the quality of our products. If you find that an item is defective, damaged, or incorrect upon receipt, please contact our support team directly as a first step. We are fully committed to finding a fair solution together with you.

Please check your order upon receipt and contact us within 7 days of delivery.

To ensure a quick solution, please contact us at support@xxx.com with the following information:

• Your order number (e.g. 015SHOP-1218 ) and the email address used for the purchase.
• A description of the problem.
• Clear photographic or video evidence of the defect, damage, or incorrect item.

Our team will review your claim and determine the appropriate solution. Solutions are assessed on a case-by-case basis and may include a replacement, a partial refund, or a full refund.

Refunds

If a full or partial refund is the approved solution for your claim, it will be credited to your original payment method. You can expect the amount to appear in your account within 7-12 business days . Please note that final posting times depend on the processing speed of your bank or credit card company.

exchange

We do not offer exchanges. We only replace items if they are defective or damaged upon arrival and a claim has been approved.

Unauthorized returns

Please do not return any items to us unless specifically instructed to do so by our support team. To be eligible for a resolution, you must first contact us to open a case.

Any item returned without prior notification and an approved claim will not be accepted. We cannot provide any support, including refunds or replacements, for unauthorized returns.

Contact us

If you have any questions or concerns, please don't hesitate to contact our support team. The quickest and most effective way to resolve any issue is to contact us directly at support@glam-gadgets.de.com,  including your order number (e.g., 073SHOP-1218 ) and your order email address . We are committed to your satisfaction and will always do our best to resolve any problem.